Archive for category: News

Hey everyone — Amy here. I’m blogging the Integrating Media conference. Think of this blog post as glorified note taking. I’m trying to type as fast as I can and jot down the key points, and I’m going to hit “publish” soon after the conference is over.

Let’s get started…

Change is inevitable! If it weren’t, Paul would still be wearing leisure suits! And for that alone, we need to embrace change!

Today’s conference is all about how we can change the way we market. And one new marketing tool we have at our disposal is QR codes. Our audience today is semi-savvy about QR codes. We were polled before we arrived, and only a very few of us are actively using QR codes to market. A few more of us are aware of QRs and are using apps to decode them. But a large group of us have never even heard of them.

Here are some interesting statistics: Mobile device use will outstrip desktop computer use by 2013. And text messages have an incredible open rate — 90%! Wow. That beats any email campaign open rate I’ve heard of.

All this mobile phone use makes phone-based marketing more important than ever.

QR codes were created in 1994 in Japan by a company that’s a subsidiary of Toyota. They were initially used to track auto parts. They are a part of every day existence for the Japanese.

QR codes, mobile marketing — these are not marketing strategies. They’re simply marketing tools. But they’re relevant, fast, clean, engaging and convenient.

Now Jamie Walden from the Laman Library is up. He’s already actively using QR codes to market and to reach out to library users. His main goal when he started was to make the library more accessible through technology — website, social media, etc. Right after he started, they greatly improved the library website, and they wanted to drive traffic to the new site. Their choice to use mobile marketing was driven by those statistics that said more people would be accessing their site on mobile devices, not PCs. Jamie says QR codes are NOT the Holy Grail of marketing. They are just a very effective vehicle. They’re more impressive than giving people an URL. They’re like sending a limo to pick a client up at the airport, rather than an old taxi. Also, they help his library look relevant and cool. He uses QR codes on direct mail and in print ads. The codes help give people way more info than what can go in a print ad — videos, music, etc. And he likes that they go to a very specific destination. That helps filter out the noise, cuts down on clicks and searching. Fewer steps = a better user experience. Laman has had 400 scans from ads, etc., and 500 scans of the QR codes on their business cards. But he thinks media needs to talk about QR codes more. Extra note — you can’t sell someone in a quarter page ad. But you can send them to a web page that will sell them.

Now Dena Woerner, the Communications Manager for the Arkansas Department of Parks & Tourism is up. She’s progressive — she made Arkansas the first state tourism agency in the country to use QR codes! They’ve used QR codes to send people to specific landing pages, help create trip itineraries, and will soon use them in a campaign that features 15 second videos. How cool — a print ad that gives viewers an interactive experience! P&T first used QR codes in an Oxford American magazine ad. They were going to make them a clever design, but decided that since they were new, they needed to be obvious and straightforward. They then had to educate people about them — they sent out lots of press releases about QR codes, not necessarily tourism. They use QR codes for media pitches, too. Dena was able to send a journalist a code to the exact info he was looking for, and she really got his attention, because what she did was novel. They’ve gotten much exposure just for their use of codes. They’ve gotten mentions and coverage around the world without having to buy an ad. She also likes that QR codes give analytics that go beyond basic tracking. She can follow the trail of a visitor to the site. She only tests her QR codes with free apps, because she doesn’t want anyone to have to pay to get her information. And she only creates codes with free programs. Extra note — Arkansas is quite progressive using QR codes. Lots of entities in this state are using them, and lots of Arkansans are therefore aware of them. 

Paul’s back up, and he’s mentioning how CustomXM employees use codes on their business cards — the QR code automatically loads his contact info on your phone. He too loves the tracking. They can know exactly how many codes in a campaign were scanned. Plus they get demographic info from scans, like what age group scanned codes in a print campaign. Codes don’t have to just direct back to websites. They can be used to send an email, make a phone call, give a map/directions, even send people to your latest tweets.

So what does it take to use and make QR codes? You must have a smartphone. You must have a reader app. SOme apps are BeeTagg, i-nigma, Kaywa, QuickMark, ScanLife, QR App, Optiscan ($1.99, but worth it — great scanning ability, allows you to generate codes from your phone). Some phones are now coming with pre-loaded readers.

How do you create a QR code? There are some good generators out there, but why not use CustomXM’s? www.customxm.com/qrgenerator They have all kinds of options — send to website, email, phone, latest tweet, etc.  The code is generated, then you just save the file as an image and use it however you like!

Best practices:

1) Make content valuable. Don’t just send people to a repeat of the ad.

2) Keep URL short. The longer it is, the harder it is for readers to scan. Use an URL shortener like bit.ly.

3) Mobilize your landing pages. Make your website mobile-friendly. Don’t send someone who’s by default using a mobile phone to a page that isn’t phone-friendly.

4) Don’t link to something that has no value.

5) Don’t miss out on the tracking opportunities. Find someone that provides tracking services (CustomXM does that, by the way!)

6) In your ad featuring a QR code, don’t forget to direct people to an app! Don’t forget to educate people on what a QR code is.

7) Don’t forget to add white space around a code.

8) Don’t go too small. No less than inch x inch.

9) Test it first!

10) Don’t place a code anywhere with no phone service. 

Act now! This is coming! Be one of the first, not one of the last, to use this new technology!

Q&A

Are there design limitations? Most important is contrast. You can do some overlays and colors, but don’t go too crazy.

Can it be added to an existing ad? What’s the cost? Reworking an existing design is usually not a huge cost. Tracking services are charged by time frame and by the number of codes.

To Jamie and Dena — any objections form higher-ups about using QR codes? None for Jamie. The costs were minimal and the results were outstanding, so everyone was on board. Some for Dena. She had to give a big presentation for campaign approval. They didn’t want to ruin the beauty of their print ads. Plus the whole piece about having to educate people was a concern. Some were concerned about how many people have smart phones. But those numbers are rising rapidly. 

Can you put them in a yellow page ad? Sure. It might be cool to link that code directly to a phone number.

Some extra points that were shared:

Paul has seen a story on the web about how (in Japan) QR codes are being put on tombstones. Seriously. They go to a web page that shows a video of the person’s life.

Mike Mueller shared that when you claim your business’ page on Google, it generates a QR code for you that will direct people to your Google listing.

Katie McManners has a great idea for singles — create two QR codes, one with your real phone number, one with a fake. When you’re out at a bar, give the code with the real number to the people you’re interested in (the hotties), and the fake number code to those you aren’t interested in (the notties).

If you were here, don’t forget to fill out the online survey. There’s a QR code that links to it in your folder!

Thanks for coming, everyone! And if you want more info on QR codes, contact us!

As a manufacturer of custom designed and printed products, I’d like to tell you that every job we produce is completed on time, flawlessly, and without any stress. I’d be lying, but I’d still like to tell you that. Not all jobs go as planned, and yes, sometimes they are due to our own mistakes. Not always, but sometimes. And sometimes, I am a firm believer that no matter what quality controls are in place, gremlins do exist and do play a role in our mishaps.

 So in honor of Halloween, we wanted to re-visit some of our scarier print jobs:

 The Re-Brand That Wasn’t

A client was undergoing a major re-branding campaign — new logo, stationery, the works — that HAD to launch on a specific date. To us, that meant that no fewer than 50 different orders of business cards had to be delivered prior to that time. Gremlins prevented us from creating the cards in the automated fashion we desired, so each card had to be typeset, proof-read, corrected, and revised in a more manual fashion. Time was bearing down upon us, the rebranding launch was near. Proofs were being bandied about like candy-corn on Halloween. Finally, approval was received, and the day before the due date, the job was in the queue for print processing. Whew!

Sadly, someone forgot to inform our client that their legal department hadn’t received permission for the new brand.  All orders were cancelled.  Still, we counted that as an on-time delivery!

  

A Not-So-Uplifting Effort

Plastic surgery is fairly common. Printing for plastic surgeons on our end is not. This was an exciting project: brochures, presentation folders, DVDs, business cards – all to be beautifully presented in un-retouched living color. In theory, anyway. Our plastic surgeon took the scalpel to our pieces on numerous occasions. The colors didn’t match, the faces weren’t adequately portrayed, the paper didn’t feel just right. And in a bizarre occurrence, the DVD we duplicated put a phantom video unrelated to plastic surgery in the middle of the video. After multiple efforts, and multiple reprints, the job was delivered and accepted by our client. I am currently in consultation with the plastic surgeon about the worry lines added to my face during that project.

  

The Job That Didn’t Print

As a manufacturer, we always fret over the details: ink color, typographical errors, shading, toning, etc. These are the areas that typically cause us to botch a job. Over the years, we’ve included automated tools that enable us to better ensure quality control and improve overall efficiencies in our operations. And that’s great for the jobs we print. But what about the ones we forget to print?! Yep, my worst nightmare job occurred with one that we never did print. We forgot. We missed it. It slipped through the proverbial crack. A client had intended to send out notices of a dues increase to its members. The dues increase occurred automatically the following month. Members weren’t notified of the increase, and members were peeved. So guess who had to cover the cost of the dues increase when members complained? It was the first time I had ever used our Errors and Omissions Policy on our insurance coverage. (Didn’t even know we had it…but thanked my agent profusely afterward.)

 So our most costly printing error ever? The job we didn’t print! Boo.
 
Happy Halloween…and feel free to share some of your job-related horror stories.

 

 

Paul Strack, CustomXM

Hey everyone, it’s Amy here. First, I have to say thanks to Paul for his awesome introduction. Yes, I’m blonde, and yes, I’m bossy. Those things may be part of my brand, but honestly, it’s not a contrived act. That’s why I really appreciate Paul and his willingness to work with someone like me, who’s a little bit unconventional and a little bit opinionated but who is a whole lot passionate about what she does.
 
Yep, just like the team at CustomXM, I’m passionate about communications. Whether it’s been writing, speaking, teaching or consulting, I’ve been involved in some form of communications throughout my career. But you know what? We all are. It’s the rare person who doesn’t use communication skills on a daily basis.

Businesses also need to be great communicators. They communicate by spreading strategic, planned messages in direct mail pieces, by having spontaneous interactions with customers, by publishing static information on a web page — it never ends. And what’s great is that these days, businesses have so many incredible new ways to communicate with existing customers, potential customers, vendors and more. And I’m excited to have the opportunity to, through this blog, share information about this field with you.

What I’ve come to learn about the CustomXM folks, both through my friendship with Paul and my experiences with them as their customer, is that they’re not just interested in encouraging businesses to spend money on print jobs. Instead, they’re interested in helping people find new, creative ways to communicate. And I’m excited to be a part of that. 

Want to explore the art of communication a bit further? CustomXM has two cool projects in the works. If you’re really interested in taking your business’ communication efforts to a new level, come learn about QR codes at the next Integrating Media luncheon on November 4. Or spend a little time thinking about what the word “communication” means to you, and capture that thought on film for our 2011 calendar photography contest. 

Amy Bradley-Hole

Having recently returned from a national trade conference, I’m determined to put into action some of the “take-aways” from that event. But I often find myself time-challenged in doing this. So that’s when I consider delegating certain tasks.
 
The term “delegation” sometimes gets a bad rap.  The book ReWork warns that “with a small team, you need people who are going to do work, not delegate work. Everyone’s got to be producing. No one can be above the work.”  Even Webster’s says that delegation involves the assignment of a task “to one who is less senior than oneself.”  In a small business, I would agree with these terms to a certain extent. After all, as a business owner, I am entitled to delegate some less desirable tasks, like payroll, to someone else, right?  (Sorry, Mom, but you really do process payroll better than I could ever imagine.)
 
But instead of these definitions, I prefer to use the term entrust.  Certainly, as a small team, we do need everyone to work. But because of our size, there are often tasks, projects, even ideas that cannot move forward until I entrust them to someone else.
 
And that’s where I turned to my favorite blonde.  But since my lovely wife really had no strong desire to assist me in our ongoing marketing and branding efforts, I’ve had to look elsewhere. Marketing projects are some of my favorite undertakings.  They allow me to be creative, and let’s face it, they’re fun.  But, since I wear many hats (except that of payroll clerk) I cannot effectively accomplish all that I want, or need to do in these areas.
 
I have often entrusted many of these duties to some talented friends.  Greg Henderson, (@jgreghenderson) helped greatly in establishing the online, social media presence of  CustomXM.  Additonally, he has shared his marketing insight in this blog, and will continue to help me with special projects.
 
But I came to the realization that if I wanted a consistent, dedicated marketing plan for my company, I couldn’t do it alone.  I needed to delga…uh, entrust this to someone else. And that’s where another of my favorite blondes, Amy Bradley-Hole (@amybhole) came into play. Like so many of the talented communications professionals in Little Rock, I met Amy via Twitter. In this forum, Amy initially struck me as a mildly irreverent, overtly outrageous individual, with uncanny marketing skills.  I mean, if anyone can parlay stolen hotel pens into a successful marketing ploy, she must certainly have some talent.
 
Amy has a strong marketing background in the Hospitality industry. Given her Southern roots, her successes in that industry come as no surprise. More recently, she has become quite a social media maven, receiving rave reviews from her presentations on blogging and personal branding. And fortunately for me, Amy decided  a few weeks ago to take a chance by going out on her own as a branding/marketing coach.  And I decided I wanted to play on her team!
 
 
In short order, Amy has has outlined my “to do” lists, projects, and other tasks and will stay behind me until they are complete. (Hey, did I mention I already had a wife?) In a nutshell,  she will be my extended communications coach.  She will help us continue to develop our brand across all communications channels. Because you see, that’s what we do, we help folks communicate. And we’ve committed to doing a better job of it – both internally and externally.
 
So thanks for joining us here.  Stick around and you and I know you’ll have some fun, and possibly learn a thing or two.  I know I will, because I have a good coach.

 

  Paul Strack, President, CustomXM