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How the Pandemic Changed Our Company

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Sometimes a major crisis like a global pandemic helps a business focus, change, and better prepare itself for the future. Paul shares how this happened with our print business.

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May We Have A Word With You?

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SignsXM Launches with Out-of-the-Box Lumpy Mail

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BUSINESS OBJECTIVES

CustomXM added a new division, SignsXM. It wanted to find a unique way to announce its new offerings which included all types of wide format printing, including banners, signage, wall graphics, vehicle graphics and more. CustomXM also wanted to use a cross media, multi-channel approach that would drive results and illustrate CustomXM’s marketing capabilities.

The SignsXM Awesome Banner Thingy Campaign: Complete with personalized box, envelope, personalized mini-banner and a fun-to-follow instruction sheet below. The inside of the box lid had a QR code that led to a fun video

 

RESULTS

CustomXM created a unique, dimensional mail piece that included a personalized mini-banner for all recipients. CustomXM encouraged recipients of their “Awesome Banner Thingys” to post photos on Instagram, which would qualify them for entry into a prize drawing.

420 pieces were mailed to prospects and current clients of CustomXM. Over 12% of recipients responded and completed the online survey. Additionally, over 13% of the recipients posted photos of their Awesome Banner Thingys on  Instagram accounts. Many of these respondents were a different subset than those that responded to the online survey.

The campaign received quite a bit of social media buzz and accolades from local ad agencies. It immediately led to meetings and opportunities for signage and direct mail proposals for clients and prospects. Many of these opportunities led to new business within the first three weeks of the campaign.

This campaign also received national recognition by receiving two Bennys awarded by the Print Industries of America during their Premier Print Awards, an international print competition.

TARGET AUDIENCE

The targeted audience was current clients and prospects of CustomXM.

SOLUTION ARCHITECTURE

At CustomXM, they like to market themselves a little differently. They like to use the marketing tools they are constantly advocating, and they like to have a little fun. They accomplished all this and more with their “Awesome Banner Thingy” campaign.

Recently, CustomXM added wide format services to their offerings. They even created a separate division, SignsXM. But they felt that it wouldn’t be enough just to tell folks about these new services, it would be better to show them. And have them show others.

To engage its target audience, CustomXM developed a dimensional mailer – an 8” x 8” x 1.25” box complete with a personalized label informing recipients that a “surprise” was inside. Inside the box was the following:

  • A personalized envelope and note card introducing the new division and services.
  • An instruction sheet showing recipients how to put together their own Awesome Banner Thingy
  • A QR Code that linked to a video explaining how to construct the Awesome Banner Thingy
  • The actual Awesome Banner Thingy which was a 3.25” x 7.5” vinyl banner, personalized with the recipient’s name, complete with a grommet and very tiny banner stand.

To encourage responses recipients were given two opportunities to participate in a prize contest

  • By visiting their personalized website and completing a survey
  • By sharing a photo of their Awesome Banner Thingy on Instagram
box_campaign_INSTAshots

Above:  photos posted by Box Thingy recipients. Recipients were asked to post photos of their banner-thingys on Instagram with the hashtag #thinkitsignit. The Instagramers were entered into 3 different sets of drawings for prizes and winners were announced via Instagram videos.

 

REASONS FOR SUCCESS

The main reason for success was a clever design and personalized promotion.

 

Article courtesy of W. Caslon & Company, 2015, PODi.org

What’s New Wednesday – Can You Spare a Fiverr?

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fiverr gig

How much would you pay to have not one, but two cows dance in front of your logo?

As you think about that, consider this –

Today we have the luxury of being able to purchase anything, absolutely anything, from our laptop or phones. And this omnipresent availability has driven our price expectations and realities to incredibly low prices. But even at that, what would you expect to be able to purchase for five dollars?

Surprisingly, and maybe even frighteningly, quite a bit. Maybe you’ve heard about Fiverr.com. As defined by Wikipedia, Fiverr is a global online marketplace offering tasks and services, beginning at a cost of $5 per job performed, from which it gets its name. The site is primarily used by freelancers to offer a variety of different services, and by customers wanting to buy those services. Over 3 million services, over 100 product categories, all starting at $5. Is this a great country or what???

A quick review of the Fiverr web site will show you that most of the services offered tend to cater to those desiring some sort of creativity – graphic design, copy writing, branding, stationery design and even legal services. Well, I certainly appreciate a creative lawyer.

But for $5.00? Really?

Okay, in the spirit of full disclosure, let me say just a few things:

  • We offer creative services (duh), and charge much more than $5.00.
  • We often use local designers and other freelancers and they charge more than $5.00.
  • I appreciate a bargain.
  • I’m willing to try most anything once.
  • And I have used Fiverr.com not once, not twice, but three times.

And I feel really good about it.

Our First Fiverr Foray Featured Fingers. Just take a look…

We had so much fun with that one, we decided to get more fingers and hands involved with Play-Doh:

And finally, we decided to splurge and celebrate the fact that we are, All About That Print.

But does this whole cheap-creativity-on-demand undermine our services, and those of other artists, designers and creatives?

Hardly.

Here’s why –

  • Few, if any of these “gigs” cost $5.00. Most all of them have add-ons. My Finger Fiverr was in fact $5.00; the Play-Doh video was $25.00, and as far as the All About That Print video, I rewrote the lyrics – Fiverr provided the music and vocals for $85.00. We produced the video in house.
  • These gigs are what they are – inexpensive and expedient. They may serve a specific purpose, but you do need know what you are looking for.
  • And you absolutely must remember, as in most all things, you do get what you pay for.

So if you need to have cows dancing in front of your logo, by all means, use Fiverr. But if you need true creativity, a concept, a cohesive design, or a true marketing campaign to tell your story, you will need to look elsewhere. Preferably here.

blog photo

Paul Strack [email protected] @pstrack

Lyon College

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Lyon College, a small liberal arts college in Batesville, Arkansas, wanted to gain the attention of prospective students. CustomXM sent postcards to high school seniors encouraging them to visit a personalized URL to enter for a chance to win an iPad and, once there, complete an online survey about their academic and extracurricular interests. A subsequent direct mail piece was personalized based on those responses to the survey. This piece also included an augmented reality “trigger,” which engaged students with an entertaining video about the school, giving them insight to part of Lyon’s campus and community.

The message in all the touchpoints was crafted to highlight the key differentiators of Lyon College including a small student to faculty ratio, close proximity to the Ozark Mountains, numerous outdoor activities, availability of financial aid and recognition from publications such as U.S. News & World Report and Princeton Review.

Lyon College saw a 76% increase in applications compared to the previous year. They also saw a 50% increase in qualified applicants compared to the prior year. Additionally, Lyon was able to cut the direct marketing budget by 30% by withholding certain direct mail pieces sent in previous years in favor of fewer, more targeted and personalized pieces.