CustomXM Wins Three National Awards!

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Yeah, we are a little excited about this…

North Little Rock, AR — October 12, 2014 — CustomXM , a marketing, print and signage provider in North Little Rock, AR recently received three national awards from the graphic arts industry. CustomXM received two “Bennys” (named in honor of Ben Franklin), the highest honor in the 2014 Premier Print Awards, for its campaign announcing its expansion into the wide format and signage market. Additionally, Paul Strack, President of CustomXM, was one of twelve national industry leaders inducted into the Soderstrom Society, the graphic communications industry’s most prestigious honors organization.  Both awards ceremonies recently took place in Chicago.

The Premier Print Awards, the graphic arts industry’s largest and most prestigious worldwide printing competition recognizes outstanding achievement in print production. CustomXM received its “Bennys” in the categories of Variable Data Campaigns and Self-promotion.

Michael, Lisa & Paul Strack after receiving the 2 Bennys in Chicago.

Michael, Lisa & Paul Strack after receiving the 2 Bennys in Chicago.

The Premier Print Awards are hosted by Printing Industries of America. In its 65th year, the annual contest recognizes those responsible for the creation and production of superior print communications. The event promotes excellence in print communications and rewards companies and individuals who produce the very best in print media.

This year, more than 3,000 entries were received from printing and graphic arts firms from around the world, and judges awarded the Benny to the top entry in each category. “It’s quite a compliment to be recognized by the industry as a company that produces award-winning print on an international level. The quality of print today is really quite amazing. To have won such a prestigious award for print quality is exciting for our entire team,” said Strack

Michael Makin, president and CEO of Printing industries of America, agrees. “The Benny winners represent the best our industry has to offer. This year’s entries were outstanding. There were entries from companies in 7 countries. Despite the fierce competition, CustomXM through hard work and dedicated craftsmanship produced not only one, but two pieces worthy of the Benny.”

The Soderstrom Society is named for Walter E. Soderstrom, one of the founders of the National Association for Printing Leadership (NAPL). The Society recognizes the contributions of industry leaders, including print company owners, industry supplier executives, educators, journalists and consultants. This year’s inductees represent a wide variety of industry segments, from equipment, materials, and services suppliers to printers, mailers, and marketers.

“We are pleased to present this impressive slate of Soderstrom Society inductees, who have distinguished themselves in their fields and are very worthy of the honor,” says Joseph P. Truncale, Ph.D., President and Chief Executive Officer of AMSP/NAPL/NAQP, the new association created this year through the merger of the Association of Marketing Service Providers, National Association for Printing Leadership, and National Association of Quick Printers.

“We are proud to add these outstanding industry executives to the list of eminent men and women that make the Soderstrom Society the industry’s most illustrious organization,” notes Truncale. “Over the years, Soderstrom Society members have made significant contributions to the growth and advancement of our industry in innumerable ways and membership in the Society is a mark of distinction in every area of graphic communications.”

“It’s quite an honor to be inducted into the Soderstrom Society, and I thank NAPL for this significant recognition,” said Strack, President of CustomXM.

For more information about CustomXM ( www.customxm.com) contact Paul Strack at 501-375-7311

It’s International Print Day. But First, Let’s Make a Video.

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All work and no play make Jack and Jill dull. We know that. I would guess that there still exist some organizations that insist that everything be all work. Fortunately, we are not one of those organizations. Don’t get me wrong, we work. We work hard. We meet the deadlines; we deliver the goods. But we also realize that there needs to be a mix. And that is what I love most about our industry. We are creative creators who mix things up. We take blank sheets and turn them into story-telling masterpieces.

And on some days, we not only get to be creative, but simply have fun. Just plain, stupid fun.

Which brings us to today’s International Print Day. We had big ideas for celebration – ribbon cuttings, open house, and even Ben Franklin. All that is going to happen. In addition to it being a social media event celebrating the power of print, we wanted just to celebrate our creativity. And have fun. And make videos.

Now we realize that sometimes fun can be embarrassing, but apparently we don’t care. While I certainly understand that you may not applaud this video, I wholeheartedly applaud our team members who opened up, stepped out of their comfort zone, and helped us with our world premier music video.

So in celebration of International Print Day, we proudly present “All About that Ink.”

(with apologies to Meghan Trainor and special thanks to Fiverr.com for the assist with the soundtrack. If you’ve never used Fiverr.com, check it out. For $5, you cannot go wrong.)

And if you want to sing along, here are the lyrics:

Because you know
I’m all about that ink
‘bout that ink, and toner
I’m all about that ink
‘bout that ink, and toner
I’m all about that ink
‘bout that ink, and toner
I’m all about that ink
‘bout that ink

Yeah, it’s pretty clear, some think that print is through
But we can print it print it
Like we’re supposed to do
Cause we got that mix of graphics with all the white space
And all the right junk in all the right places

You see our artists workin’ that Photoshop
We know that Word ain’t real
C’mon now, make it stop
If your designs are lacking, we will raise em up
‘Cause every inch of print is perfect
From the bottom to the top

Yeah, our client’s they tell us, don’t worry about the cost
They say, “Your gonna get results, just print some more, right?”
You know we won’t give in to that Facebook Invites scheme
So if that’s what you’re into then go ahead and move along

Because you know
I’m all about that ink
‘bout that ink, and toner
I’m all about that ink
‘bout that ink, and toner
I’m all about that ink
‘bout that ink, and toner
I’m all about that ink
‘bout that ink

We’re bringing printing back
Go ahead and tell them app developers that
No I’m just playing. You treat print like a welcome mat
But we’re here to tell ya
Every inch of print is perfect from the bottom to the top
Because you know
We’re all about that ink
‘bout that ink, and toner
We’re all about that ink
‘bout that ink, and toner
We’re all about that ink
‘bout that ink, and toner
We’re all about that ink
‘bout that ink

Because you know
We’re all about that ink
‘bout that ink, and toner
We’re all about that ink
‘bout that ink, and toner
We’re all about that ink
‘bout that ink, and toner
We’re all about that ink
‘bout that ink

blog photo

Paul Strack [email protected] @pstrack

Please Tell Me I’m Full of Ship

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It’s been nearly two years since I’ve posted to this blog. SERIOUSLY? TWO YEARS? Technically, that doesn’t make this a blog. It’s more like an archive. But I do have a legitimate excuse. I’ve had this new website in development for over 18 months. There, that should make you feel better.

As I re-introduce this blog, please allow me to re-introduce our company. So much has changed over the past two years, or 18 months, or past three weeks. In addition to opening a new sales and marketing office in Argenta, and a facelift to our production facility, we’ve added signage and wide format printing. So it’s not like we’ve been doing nothing. van wall photo

Still, you have to wonder, 18 months for a web site?? Two years without a blog post? Okay, you’re absolutely correct. And to make sure that you and I do not let this happen again (Yes, I said YOU), let’s recall some lessons learned during this hiatus:

We must avoid Perfection Paralysis. I would guess that many of us suffer from this. In Scott Stratten’s UnMarketing, this condition arises when we are afraid to come out with something as simple as a blog post because we think it’s not “perfect.” Yeah, I get that. Why has it taken me so long to get some of these projects completed? Because they weren’t perfect. But nothing will ever be perfect. There will be glitches with the Apple Watch when it is released. And by the way, how did that iOS 8 update work out for you? Yet this quest for perfection cannot stop us from producing, or delivering. In most instances, something is better than nothing. (Please note that I am in no way condoning delivery of products that are just good enough. Far from it. I am more referring to our own creativity.   Perfection should always be the goal of customer service, and the delivery of the products we produce.) We must strive for greatness – always – but we simply cannot let that goal cause us to become stagnant. In anything.

Don’t be Naked and Afraid. naked and afraid

In the spirit of full disclosure (see what I did there?), Naked and Afraid is must-see TV in our household. Weekly, we bare our feelings over the plight of these folks stranded in the buff in a remote location. Sometimes, it bums us out. Knowing that I couldn’t even last 21 minutes Barefoot and Afraid (I am a sensitive sole), I do admire the inner beauty of these contestants. But what lessons are to be learned? In addition to stripping themselves of their inhibitions, these contestants display teamwork, innovation and communication. These extreme nudists take calculated risks in order to survive. We must not fear to take a chance  or a calculated risk. Sometimes we have to expose our vulnerability to not only survive, but to thrive.

Change. Change some more. And change again.drone

We’ve continued to reinvent our company since its beginnings in 1966. Partly because we wanted to; mostly because we had to. In case you haven’t heard, technology has had somewhat of an impact on print over the past decade. Who we are today barely resembles who we were just a few years ago. But we have to continue to adapt and react. It is inevitable that every business will be affected by some internal or external force.   In a 2013 interview with 60 Minutes, Amazon’s Jeff Bezos remarked, “Companies have short life spans. And Amazon will be disrupted one day.” I could drone on and on about this, but the point is – change is not only good; but often necessary.

Scare the ship out of others. And yourself. I absolutely love the mantra of the late Steve Jobs, “Real Artists Ship.” Ironically, I haven’t followed it a closely as I should have. Until now. Jobs was referring to the fact that everyone has ideas, but real artists deliver or ship them. If you want to change your life, if you want to change your business, if you want to change the world, you have to take action. You have to ship. Many refuse to do this. They stand paralyzed, naked and afraid. Refusing to change. Waiting until perfection is achieved before hitting that “post now” button.

No more. I don’t want to be that guy. I want others to look at me and say, “that guy is full of ship.”

So tell me, what have you shipped lately?

blog photo

Paul Strack [email protected] @pstrack

 

Arkansas Regional Innovation Hub Logo

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The Arkansas Regional Innovation Hub approached CustomXM about creating a logo for “The Hub” that reflected their purpose and appealed to their varied and in-the-know target audience. The Innovation Hub represents a new effort aimed at promoting entrepreneurship through business incubation, academic research, technical and manufacturing assistance and job training in central Arkansas.  With these aims in mind, it is the top-tier organization for the creative energies of three separate, but related ventures – The Silver Mine, Art Connection and the Launch Pad. These groups will be housed under the same roof and thrive in the atmosphere of collaboration and creativity.

The style for the logo and collateral needed to be clean, contemporary and edgy to appeal to an innovative audience that is well versed in contemporary trends. At the same time, we wanted the tone to have some wit about it, a down-to-Earth feel that was careful not to appear stuffy, exclusive or restrictive, as highly modern design risk coming across.  The Hub’s vision of being a place that welcomes everyone –  from the young, novice student to the well established professional. A vision of being, perhaps above all, being a place that encourages creative exploration and hands-on experimentation would be a vital part of how their look would take shape.  Additionally, it was important that the logo reflect a sense of place, community and of being a central “hub” for so many different initiatives.

DSC_6138The solution successfully captured all it set out to do.  The drop-pin icon – a current symbol now recognized universally as the badge of “place” – points to an ambiguous surface revealed only by two concentric circles that work to further enhance the importance of the pin’s marked-site. The circles appear to be ripples in the surface, perhaps made from the impact of the pin’s fresh landing – not a coincidental reference to  The Hub’s goal of making some serious waves here in central Arkansas.  Script type used for the words “The” and “Hub” recall mid-century style and compliment the rigid and forward slanted sans serif used for “innovation” – which appears to be caught in the act of innovating both upward and forward.  The letters IN are made red to support the idea of being “the IN place”- being IN-the-know, getting people INvolved, and further emphasize the concept of place and INcluding everyones interests.

TheHub_businesscard_mockup

The administrative staff of The Innovation Hub currently leads a sort of nomadic existence while they await the completion of The Hub building (although subject to change at any moment, as we speak the Hub staff is actually working just down the hall from us at our sales and marketing office location)  We have assisted with exterior branding during their stint at 419 Main Street, printing and installing this window graphic last November.  Subsequently, 419 Main Street is now the HQ for the online retailer Bourbon and Boots. We were stoked when they asked us to outfit them with their window graphic too!
In addition to the work we’ve done, we also have just started brainstorming big plans for some pretty cool large-scale signage and wayfinding materials in the building once complete. More on that to come…

Seal Energy Solutions Rebranding

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former-branding

Seal Energy Solutions is an energy assessment group providing commercial and residential spaces with energy audits and the retrofits needed to maximize energy efficiency. Finding themselves in a period of evolution and rapid growth, Seal approached CustomXM with task of polishing up their look. Their existing visual branding didn’t clearly communicate the services they provided, identify with their target audiences, nor did it reflect the new and innovative sense of their relatively young industry segment.  The structure in the existing logo looked like a house, however they also provide commercial services and even offer consulting services for builders and architects.

DSC_6511

Borrowing from the seasonal tree in the existing logo, CustomXM’s designers created an icon of four simplified leaf shapes that overlap to ultimately reveal the healing symbol of a cross in the center. The transparent leaf forms create a kaleidoscope of vibrant colors that reinforce the concept of of being in a modern and evolving industry, as well as borrow from our traditional color concepts of the four seasons. In conjunction with the leaf forms, colors also reference their eco-friendly initiative.

social-media

During the rebranding process CustomXM also assisted Seal with updating their name so that it included Energy Solutions. (which we initially intended to be the tagline).  We also structured the name so to ensure that it would no longer be displayed in all caps as though it were an acronym, a frequent assumption of their audience due to the former all-caps type treatment.

We have had so much positive feedback from the new branding… they love the look and colors and they understand better who Seal is and what we do. The fact that the brand [look] still accurately represents who we are today gives us confidence that the decisions made with its direction were correct… As a penny-pinching entrepreneur, that gives us further assurance that the money invested in the re-branding was well spent and truly an investment in our firm.  Heather Nelson, President and COO, Seal Energy Solutions

Very pleased with their new look, Seal has also commissioned CustomXM not only to create updated printed materials, but we also provide branding within their new office creatively displaying their logo in an oversized wall decal, supporting window graphics and plans for an outdoor sign. As well as shirts, hats and water bottles, CustomXM has also provided license plates and van decals, and looks forward to providing more Seal swag.

Garver Quarterly Newsletter

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Garver produces a quarterly newsletter, IQ (Infrastructure Quarterly), for its clients and prospects. In response to increasing production costs and providing customers and prospects with more interactive content, Garver created an online version of their newsletter. A multi-touch campaign incorporating print and email was developed to announce the new IQ digital edition to readers. It drove recipients to a personalized URL where they were asked to complete an online survey determining the delivery preferences (print or digital) of recipients and to find out which topic areas interested readers the most. Garver achieved a 12% response rate. They also discovered 78.3% of the readership was interested in receiving the new digital version.garver_newsletter2

 

Garver Engineering Trade Show Success!

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Garver is a multi-disciplined engineering, planning and environmental services firm. Garver utilizes exposure through industry trade shows targeting government, municipal, transportation and energy-related entities as a primary marketing channel. They wanted to improve trade show presence, increase awareness of the company’s services, drive traffic to the booth, social media outlets and hone in focus on qualified leads.

CustomXM developed a cross-media campaign utilizing email blasts and postcards personalized to each attendee. The communication encouraged recipients to follow Garver on social media outlets, and enter an iPad giveaway contest via a personalized website. Printed cards with a generic URL and QR Code were distributed at the show allowing attendees to register while visiting the Garver booth. Once in the website, they were asked to give general contact information, as well as potential interest in Garver’s engineering services, to which 28% of survey respondents indicated they did in fact have a need for the services.

“We are so excited to see that we have people who are in need of an engineer and are interested in knowing more about us, and we know that BEFORE the tradeshow. This is so awesome!” says Garver’s Kerrie Diaz

Overall, the campaigns drove a 29% response rate and increased traffic to their booth by 10 to 50% from the previous year. At one show, it was publicly announced that more attendees than ever before had stayed through to the end of the conference, credit was given to Garver’s iPad giveaway winner announcement.

“We’ve had a really positive response to this campaign from both our people here [at Garver] and visitors to our booth!” added representative Alan Watsongarver_tradeshow_2

 

Lyon College

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Lyon College, a small liberal arts college in Batesville, Arkansas, wanted to gain the attention of prospective students. CustomXM sent postcards to high school seniors encouraging them to visit a personalized URL to enter for a chance to win an iPad and, once there, complete an online survey about their academic and extracurricular interests. A subsequent direct mail piece was personalized based on those responses to the survey. This piece also included an augmented reality “trigger,” which engaged students with an entertaining video about the school, giving them insight to part of Lyon’s campus and community.

The message in all the touchpoints was crafted to highlight the key differentiators of Lyon College including a small student to faculty ratio, close proximity to the Ozark Mountains, numerous outdoor activities, availability of financial aid and recognition from publications such as U.S. News & World Report and Princeton Review.

Lyon College saw a 76% increase in applications compared to the previous year. They also saw a 50% increase in qualified applicants compared to the prior year. Additionally, Lyon was able to cut the direct marketing budget by 30% by withholding certain direct mail pieces sent in previous years in favor of fewer, more targeted and personalized pieces.

Dixie Cafe increases customer database

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Dixie Café is a restaurant chain with 23 locations throughout the mid-south and corporate offices in Little Rock, Arkansas. The chain promotes an image of a “down-home” family style restaurant with a southern theme. Their demographic is family centric with a large percentage of senior citizens.Dixie Cafe was interested in understanding their guests’ habits, including the media and news sources they engaged with. They would use this information to help focus future media campaigns. They also sought to create a customer loyalty campaign by awarding loyal customers with free menu items and coupons.

The solution was to gather valuable “opt-in” data from the customer (name and email address) to create a database for future marketing efforts. Branded cards were distributed by the server with the patrons’ checks.  The card directed the customer to the website with the lure of being eligible for a prize, once there the patron filled out a survey. Upon filling out the information, an email is sent to the customer with a coupon embedded in the email for redemption at the restaurant. Dixie Café also included a coupon on the card itself for patrons who could not access the internet.

“Over the course of this three month program, we added over 2,000 email addresses to our database. Our previous email program only added about 2,500 in two years.” Danny Troillett, Director of Marketing and Guest Relations

 

ABC Financial Services

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ABC Financial Services is the national leader in club management solutions for the health and fitness industry. Since 1981, ABC Financial Services has helped club owners nationwide improve their bottom-line profit. The mission of ABC Financial Services is to provide clubs with a “turn-key” approach to all of a club’s management needs.

Using our online tools, one-to-one marketing techniques and variable data printing, CustomXM has helped ABC increase the marketing services they offer to their member clubs. From direct-mail postcards, to renewal letters, to a successful customized coupon program, CustomXM has utilized its web-to-print tools to allow ABC to generate thousands of “customized” pieces in an automated, user-friendly fashion.

“The Technology that CustomXM brought to the table has allowed us to broaden the marketing tools we can deliver to our customers, and our turnaround time is much faster now. CustomXM went the extra mile to learn our business and understand our customers” Paul Schaller, President