Frequently Asked Questions

We’re a full-service print, signage, promotional products, and direct mail company based in North Little Rock, Arkansas. Think of us as your one-stop marketing production shop. If your name, logo, or message needs to go on something, we can probably make that happen. We’ve been doing this for over 60 years, so we’ve seen a few things.

CustomXM has been serving Arkansas businesses and organizations for over 60 years. We’re a family-owned company, now in our third generation, located in the Argenta Arts District of North Little Rock. We’ve outlasted a lot of fads. We plan to outlast a few more.

We work with both, but we are built for businesses. Our focus is the business owner who needs a reliable marketing production partner, rather than a one-time order. We serve organizations like restaurants, retailers, nonprofits, event venues, colleges, medical practices, real estate teams, and contractors who have a brand, logo, and ongoing print, signage, or promotional needs.

A practical way to know if we are a good fit: if you have a business email address and a website, we are likely your people. This indicates you operate at a level where we can genuinely add value, communicate effectively, send proofs, and build a strong working relationship.

That is not a hard rule, and we will not turn anyone away. However, if you are looking for a long-term vendor who knows your brand, anticipates your needs, and picks up the phone when you call, that is exactly what we have provided to businesses in Arkansas for over 60 years.

Not sure if you fit the mold? Reach out anyway. We ask good questions.

701 Main Street, North Little Rock AR, 72114. We’re in the Argenta Arts District in North Little Rock, AR. Yes, you’re absolutely welcome to come in! We love putting a face with a project. That said, a large portion of what we do happens by phone, email, and proof approvals, so remote clients work just as smoothly. Call us 501-375-7311 or email us orders@customxm.com and we’ll take it from there.

Street parking is available on Main Street near our office and surrounding businesses. We also have a shared driveway on the backside of our building, and there are spaces in the lot across from us on 7th/Bishop Lindsey. 

Some conditions apply; please contact CustomXM for additional information.

Yes. Our office hours are 9:00 AM – 4:30 PM Monday-Thursday, and 9:00 AM – 1:00 PM on Fridays.

After a job is completed, an email is sent with a link to the invoice. Payment can be made online by credit card, debit card, or ACH. New customers may be asked to pay for their first order in advance before production begins.

New customers are asked to pay for their first order in advance before production can begin.

$50. We are built for commercial business work and may not be the best fit for certain smaller projects. Please email orders@customxm.com and we will be happy to give you a quote, regardless of project size.

Please email us a high resolution pdf file with bleed (no crop marks) to: orders@customxm.com. File(s) too large to email? We also accept links from dropbox.com, google drive, Canva, etc.

No, we can not guarantee equipment availability if you drop in. Please email your print order(s) to orders@customxm.com in advance. Once we receive your request, a team member will coordinate a pickup time with you.

Yes, we print small jobs; however, we have a minimum charge of $50.

Yes. Physical proofs are available in some situations. Fees may apply; please contact us for details.

Some art prints can be reproduced, but an exact color match to the original artwork cannot be guaranteed. For projects where precise color reproduction or detailed scanning of original artwork is essential, we recommend using a local specialist in artwork reproduction.

Same-day service may be possible depending on the request, and fees may apply. Email orders@customxm.com with the project details to check availability.

Turnaround varies by project. Some jobs can be finished in 1-2 days, while others require more time. Include your deadline when submitting an order so the team can coordinate production around your required timeframe.

Yes. Envelope printing is available.

No. To ensure proper quality control and protect our equipment, we cannot print on outside materials. Contact orders@customxm.com for details.

Yes. We can print variable data jobs and help you create/format/find a list if needed.

We offer a wide range of flat, printed items including business cards, brochures, flyers, postcards, letterhead, envelopes, notepads, booklets, banners, posters, and presentation folders. If you’re unsure what you need, contact us for guidance.

Minimums vary by product, with some items starting at 25-50 pieces. Generally, larger runs are more cost-effective. We will advise you on the most economical option for your budget.

Yes. We can help with everything from concept and design to printing, mailing and delivery to the mailbox.

No. While a good house list is often your most valuable audience, we can also help purchase targeted mailing data to reach new prospects based on the audience you’re trying to reach.

 CMYK is four inks (cyan, magenta, yellow, black) mixed on press to build almost any color. It’s the standard for photos and full-color printing.

 A spot color is a single pre-mixed ink instead of a blend of four. Use one when a brand color has to match exactly on every job.

 PMS is the Pantone Matching System, the numbering standard for pre-mixed inks. “PMS 186” means the same red every time, on every press, anywhere.

Bleed is artwork that extends past the trim line so color runs all the way to the edge after cutting. Paper shifts on the cutter, and without bleed that shift shows up as a white sliver along the edge. We ask for 1/8″ of bleed on all four sides.

Die-cutting cuts paper, vinyl, or board into a custom shape instead of a rectangle. Think shaped hang tags, stickers, presentation folders, and custom packaging

Banners, yard signs, window graphics, vehicle decals, trade show displays, retractable banners, foam board, corrugated signs, wall graphics, and more. If you need people to notice something, we can help make it happen.

Yes. Whether you want one-way perforated window film, die-cut vinyl, or fully-opaque coverage, we do it all.

Yes. While many clients choose to self-install, we do offer installation if you prefer. Just ask early in the process so we can factor it in.

Turnaround varies by project. Some jobs can be finished in 2-3 days, while others require more time. Include your deadline when submitting an order so the team can coordinate production around your required timeframe.

We can do standalone vehicle decals, graphics, and magnets, but we do not provide full-coverage, bumper-to-bumper wraps.

Please verify that your pick-up vehicle can accommodate the size of your sign! We don’t want you to waste a trip.

It depends. While rigid materials like coroplast, PVC, and aluminum typically come in 4’ x 8’ sheets, vinyl banners can be much larger if needed. Please contact orders@customxm.com for details.

Yes.

It depends on the material and level of sun exposure. Typical industry ranges: coroplast yard signs 6 to 12 months, vinyl banners 1 to 3 years, aluminum and composite panels 5 to 7 years.

Promotional products are branded items like apparel, drinkware, bags, tech accessories and notebooks that help build awareness, reward employees or simply say thank you. They work because they’re tangible. A useful item can keep your name in front of someone for months. At CustomXM, we treat swag as a marketing tool with a job to do, not just another giveaway.

Start with the goal. Who’s receiving it, what do you want them to remember, and what’s your budget? Tell us what you’re trying to accomplish and we’ll help narrow thousands of possibilities into a few smart choices.

Most items can be produced within 2-3 weeks after final artwork approval. Have a firm event date? Tell us upfront and we’ll recommend products that fit your timeline.

Minimums and pricing vary by product, quantity and decoration method. Some products are available in relatively small quantities, while others become more economical at larger volumes. Give us your quantity, budget and goal, and we’ll help you find options that make sense.

Absolutely. CustomXM can coordinate printed materials, direct mail, signs, banners, apparel and promotional products as part of one campaign or project. That means more consistent branding, fewer vendors to manage and one team helping keep everything on track.

Yes. We can help you find promotional products made in the USA.

Yes. CustomXM is your partner for Act 943-compliant swag with verified country of origin and vetted sources.

Act 943 prohibits state agencies and public universities in Arkansas from buying promotional items like pens, mugs, clothing, and keychains that are manufactured in China.

24 prints per design. Our shop is set up for bulk orders, which doesn’t allow us to print fewer than 24 pieces per design.

24 pieces per design. Our shop is set up for bulk orders, which doesn’t allow us to decorate fewer than 24 embroidery pieces per design.

T-shirts, hats, polos, jackets, work shirts, beanies, socks, and just about anything in between.

Jerseys with different names and numbers. Contact orders@customxm.com for details.

No. To ensure proper quality control and protect our equipment, we cannot decorate outside apparel. Contact orders@customxm.com for details.

No. Our shop is set up for bulk orders, which doesn’t allow us to decorate fewer than 24 items per design.

Turnaround varies by project. 7-10 business days is standard, while larger orders may require more time. Include your deadline when submitting an order so the team can coordinate production around your required timeframe.

It depends. We will gladly print your AI art as-is, or we can use it as a draft to recreate print-ready art at our standard hourly rate. Please send your art to orders@customxm.com for details.

While we can work with a wide range of file types, those best suited for print are PDF, EPS, AI, and SVG with vector artwork.

Yes. Please email orders@customxm.com to discuss your design project needs.

Yes. Send your Canva file’s sharable link to orders@customxm.com and we will take it from there.

Vector art is a special type of file created with graphic design applications like Adobe Illustrator that can be scaled to any size without reducing the print quality.

It depends. Almost all promotional products order will require vector artwork. It is preferred for print and sign orders as well, but might not be necessary if your file is the proper size.

It depends. Please send your file to orders@customxm.com and we will take a look. Fees may apply depending on the complexity of work required.

300 dpi at final print size for anything someone holds: business cards, brochures, postcards. Large-format pieces viewed from a distance can run lower, roughly 100 to 150 dpi at full size. Images pulled off a website usually won’t work, since those are built for screens at 72 dpi. Vector files (AI, EPS, or PDF) scale to any size with no quality loss, so send those when you have them.

Your screen makes color with light. Print makes it with ink on paper. Some screen colors, especially bright blues and greens, simply can’t be reproduced with ink. Monitor brightness and calibration vary too, so two people looking at the same file see two different colors. When color accuracy matters, ask for a printed proof before we run the job.